Avoid manual labor using automated ticket dispatching to pre-set ticket properties prior to pick-up or assignment. Define dynamic email templates and multiple signatures to optimize efficiency without compromising on quality.
Personalize customer experience by branding the user interface.
End-users can save ticket filters to maintain an overview, open up multiple tabs to multitask and keep up-to-date by receiving notifications in the web console or via email. You can create calendar events and link related tickets to the events. Utilize the built-in calendar to plan and coordinate your teams. These custom fields drive advanced search options and facilitate comprehensive reports. Create fully customizable fields that store ticket-specific information to streamline the ticket lifecycle. Model the help desk's internal workings to match your daily operations. Lansweeper lets you customize anything, including ticket types and states, priorities, SLAs, team membership, user rights and so much more.
No business is the same and Help desk requirements differ and even evolve over time. It's not supposed to be the other way around. The service desk improves efficiency, productivity, and communication in any company branch from operations to top-level management. The team- and role-based system ensures that every user can access only what they are supposed to. Watch the Helpdesk Webinar to take a deep dive into the Lansweeper HelpdeskĪny division, including HR and Legal, can use the ticketing system to open tickets, provide feedback and facilitate their own internal communication. Within the same help desk, the sales team can easily take over and contact prospects or follow up on leads, for example. Anyone who takes a closer look at the configuration options discovers how flexible the service desk really is. IT technicians can get immediate access to detailed & up-to-date information on case-related assets.Ĭlient-services aren't just about IT support. The seamless link between asset management and service desk is a dream come true for any support team. Among all of the possible functions, a web-based IT helpdesk is the most obvious for IT professionals. All departments can benefit from its powerful ticketing and asset solution. The Lansweeper Help Desk is highly configurable, making it a perfect fit for organizations of all sizes.
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